Help Centre
Answers to the most common questions, plus how to get more help.
Setting up your first clinic
After signing up, you'll be guided through a short setup wizard: your business details (name, industry, hours), inviting your first staff member, and activating your voice line — which purchases a real Australian phone number for Ella to answer on. That part typically takes about 15 minutes. From there, forwarding your existing number to it and connecting your calendar or practice software under Settings → Integrations are the last steps before you're fully live.
Was this helpful?
Can my patients tell it's AI?
Yes — every call opens with Ella introducing herself by name and by role, and that role always includes the word "AI" (an AI receptionist, or the equivalent for your industry). That's not just for if someone asks directly — it's part of the opening greeting on every single call. If a caller does ask directly, Ella always answers honestly.
Was this helpful?
What happens if the AI can't answer a question?
She takes a detailed message with the caller's name and number and notifies you immediately. If you've set a transfer number under Settings → Integrations, she also connects the live call to your team on the spot — that's available on every plan, not a paid upgrade. Before your team picks up, they hear a short spoken summary of why the caller needs them, so nobody's answering blind.
Was this helpful?
What languages does Ella speak?
English (Australian) only, today. Speech recognition is tuned for Australian English, with no automatic language detection or switching. Multilingual support is a genuine future add-on we're planning, not something available yet.
Was this helpful?
Do I need a new phone number for my business?
No — you keep your existing number. ZyncoAI issues a separate dedicated number behind the scenes, and you forward your existing number to it. Callers only ever see or dial the number they already know.
Was this helpful?