Never miss a patient call again
Ella answers every call for healthcare & medical, 24 hours a day — no rings, no hold music.
A missed call is a booking someone else answers instead.
Example call
Caller
Hi, I need to book in with Dr Johnson for a check-upA medical clinic's phone line carries genuine urgency — a parent calling about a sick child, a patient chasing test results, someone trying to book before symptoms get worse. Every one of those calls competing for the same one or two reception staff means some of them go to voicemail, and a caller who hits voicemail when they're worried rarely leaves a message; they just call the next clinic. Ella answers every single call instantly, day or night, and checks every appointment already booked through ZyncoAI before offering a time, so there's no double-booking within ZyncoAI and no back-and-forth. On Cliniko, that goes further — Ella checks and books directly against your real Cliniko calendar, so a slot taken by your own reception staff is never offered twice; direct two-way sync with other practice software is on our roadmap. Medicare, private health fund, DVA and WorkCover questions are handled in the same conversation, and anything that sounds like it needs urgent clinical attention is flagged and escalated immediately rather than quietly booked in for next Tuesday.
Where healthcare & medical phone lines actually break down
Three real problems, and what Ella actually does about each one.
Reception can only take one call at a time, so overlapping calls during a busy morning go to voicemail.
Ella answers every call simultaneously — no queue, no voicemail, ever.
A caller unsure if Medicare or their private health fund covers a service often gets put on hold while staff check.
Ella answers Medicare, private health, DVA and WorkCover questions directly, in the same call.
A symptom that actually needs urgent attention can get quietly booked in for "next Tuesday" by an overloaded desk.
Anything that sounds like it needs urgent clinical attention is flagged and escalated instantly, not just booked.
Built for healthcare & medical
Real two-way appointment sync with Cliniko — Ella checks and books directly against it
Understands Medicare, private health, DVA and WorkCover questions
Flags emergency symptoms and escalates instantly
Staff roster sync with Halaxy, Nookal & more — appointment sync for those is on our roadmap
Built for every role on your team
How Ella changes the day for the people actually running a healthcare & medical business.
Practice Manager
Sees every call, booking, and escalation in one dashboard instead of chasing reception staff for a verbal handover.
GP / Practice Owner
Never loses a new-patient enquiry to a competing clinic that happened to pick up first.
Front Desk / Reception
Ella absorbs the overlapping-call load so reception can focus on the patient standing in front of them.
What would this actually cost you?
Move the slider to your real call volume — every number below is either a published healthcare & medical plan price or a named assumption, never an estimate we can't show our working for.
ZyncoAI — real plan
$599/month
Growth plan — 1,500 minutes/month, real published price.
Traditional receptionist
$5,417–$6,250/month
Based on a $65,000–$75,000/year AUD wage — a typical Australian admin/reception award range, not a quote.
At this volume: $57,812–$67,812 AUD/year difference between the Growth plan and the traditional-receptionist wage assumption above — the raw arithmetic, not a marketing percentage.
A real receptionist and Ella aren't a like-for-like swap — this compares call-answering cost only, using the two figures shown above.
Works with the tools healthcare & medical businesses already use
Classified honestly — live booking sync, staff-roster sync only, manual/CSV import, or genuinely not built yet.
Google Calendar
Sync appointment availability and bookings with a staff member's Google Calendar. Connect per staff member from the Staff tab.
Cliniko
Real two-way appointment sync — Ella checks and books directly against your Cliniko calendar.
Nookal
Staff/practitioner roster sync — automatic. Appointment/booking sync is on our roadmap.
Halaxy
Staff/practitioner roster sync — automatic. Appointment/booking sync is on our roadmap.
Zanda (Power Diary)
Requires the vendor's own partner API access before sync can activate — not self-serve yet.
Core Plus
Requires the vendor's own partner API access before sync can activate — not self-serve yet.
Pabau
No public API — connect via CSV import instead.
Best Practice
No public API — connect via CSV import instead.
Medical Director
No public API — connect via CSV import instead.
See the dashboard in action
The real ZyncoAI dashboard interface, shown with clearly-labelled sample data.
Appointments Booked
41
Calls Answered Today
116
No-shows Today
0
Live AI call feed
LIVEBooked appointment — Tuesday 2:00pm
From signup to Ella answering calls
The real steps — nothing skipped, nothing sped up for the page.
- 1
Sign up
Create your account and verify your email address.
- 2
Tell us about your business
Business name, industry, hours and address — a short setup wizard.
- 3
Add your staff
Import or add the people whose calendars Ella will book against.
- 4
Activate your voice line
Click Activate — a real Australian phone number is purchased and configured for your business.
- 5
Ella goes live
The moment a real number is assigned, Ella starts answering. Automatic number purchase is usually immediate; on the rare occasion it needs a manual step on our side, we're notified automatically and follow up directly.
Built early, built honestly
Sydney-hosted database
Your business, appointment, and call records are stored in Australia (ap-southeast-2). Voice processing involves overseas AI providers, disclosed in full at /privacy#subprocessors.
AI disclosure by design
Every caller is told they're speaking with an AI, every time — not buried in fine print.
Privacy Act 1988 compliance
Real incident-response contact and consent tracking, not a badge we haven't earned.
PCI DSS compliant payments
Card payments are processed by Square, a PCI DSS compliant processor — your card details never touch our servers.
Transparent support access
A real, monitored inbox — support@zyncoai.com — not a chatbot wall.
First healthcare & medical partner story coming soon
We're not going to invent one. This slot fills the day a real healthcare & medical business gives us real numbers to share.
Frequently asked questions
Yes. ZyncoAI is built with the Australian Privacy Act 1988 and My Health Records Act 2012 in mind — sensitive patient fields are encrypted at rest, and ZyncoAI never submits claims to Medicare or a health fund on your behalf.
Every plan includes the complete ZyncoAI platform — all features, all dashboards, all integrations. Plans differ only by minutes included.
Starter
AUD $0.50 per extra minute · AUD $499 setup fee
- 800 minutes/month
- 1 location
- Email support
Growth
AUD $0.50 per extra minute · AUD $699 setup fee
- 1,500 minutes/month
- 1 location
- Email support
Max
AUD $0.50 per extra minute · AUD $899 setup fee
- 2,000 minutes/month
- 1 location
- Email support
Enterprise
From AUD $1,499/month · AUD $1,999 setup fee
- Unlimited minutes
- 1 location
- Email support
One-time setup fee (Medical & Dental): Starter AUD $499 setup fee · Growth AUD $699 setup fee · Max AUD $899 setup fee · Enterprise AUD $1,999 setup fee
Add-ons available after you pick a plan.
Start your 7-day free trial
Plans from AUD $399/month · one-time setup fee (varies by plan) · no credit card required to start