Solutions · Legal Firms

Every enquiry, professionally handled

Ella answers every call for legal firms, 24 hours a day — no rings, no hold music.

A missed call is a booking someone else answers instead.

Example call

Caller

I was in a car accident and need to speak to your solicitor about a claim

A law firm's phone line is often the first contact a prospective client has with the practice, and a formal, professional tone matters from the first word — which is why Ella's legal-firm persona is deliberately measured rather than casual. New matters are screened for the basics (what kind of matter, urgency, which practice area) before a consultation is booked, so a solicitor's time isn't spent re-asking questions the caller already answered. Time-sensitive details — a CTP or WorkCover claim, a court deadline mentioned in passing — are captured accurately rather than paraphrased. Ella never discusses the substance of legal advice; anything beyond intake and scheduling is routed straight to a solicitor.

Where legal firms phone lines actually break down

Three real problems, and what Ella actually does about each one.

A prospective client's first call is often the only chance to capture a new matter — an unanswered call is a lost client.

Ella answers every enquiry and screens the basics (matter type, urgency, practice area) before booking a consultation.

Solicitors lose billable time re-asking questions the caller already answered on intake.

New matters are screened up front, so the first real conversation isn't starting from zero.

A time-sensitive detail — a CTP/WorkCover claim, a deadline mentioned in passing — gets lost in a rushed phone note.

Time-sensitive details are captured accurately, not paraphrased from memory.

Built for legal firms

Screens new matters before they reach a solicitor

Books consultations across multiple practice areas

Captures urgent WorkCover/CTP details accurately

Never discusses legal advice — routes to a human for that

Built for every role on your team

How Ella changes the day for the people actually running a legal firms business.

Practice Manager

Sees every new-matter enquiry and its screening detail in one place instead of relying on handwritten phone messages.

Principal / Partner

Never loses a new client relationship to a firm that happened to answer first.

Front Desk / Legal Secretary

Consultations arrive pre-screened and booked against the right solicitor's calendar, not routed by guesswork.

What would this actually cost you?

Move the slider to your real call volume — every number below is either a published legal firms plan price or a named assumption, never an estimate we can't show our working for.

800 min/mo2,800+ min/mo

ZyncoAI — real plan

$489/month

Growth plan — 1,500 minutes/month, real published price.

Traditional receptionist

$5,417–$6,250/month

Based on a $65,000–$75,000/year AUD wage — a typical Australian admin/reception award range, not a quote.

At this volume: $59,132–$69,132 AUD/year difference between the Growth plan and the traditional-receptionist wage assumption above — the raw arithmetic, not a marketing percentage.

A real receptionist and Ella aren't a like-for-like swap — this compares call-answering cost only, using the two figures shown above.

Works with the tools legal firms businesses already use

Classified honestly — live booking sync, staff-roster sync only, manual/CSV import, or genuinely not built yet.

Live booking sync

Google Calendar

Sync appointment availability and bookings with a staff member's Google Calendar. Connect per staff member from the Staff tab.

Roadmap

LEAP

Registration starts self-serve (console.leap.build), but whether OAuth credentials are issued instantly or require LEAP to provision the account is unconfirmed from public docs — needs a direct signup attempt to verify.

Smokeball

Partner-gated — the requesting firm must be on Smokeball's Prosper+ plan and submit an API access request.

Clio

Starts self-serve (sign up for a free trial at clio.com, no sales call) but isn't instant: Clio's team reviews an intake form before converting the trial to a developer account able to create OAuth apps — confirmed via Clio's own developer docs, 2026-08-16.

MYOB Practice Management

Unverified — no product literally called "MYOB Law" exists; likely means MYOB's accounting-focused Practice Management product. Confirm intended vendor.

ActionStep

Partner-gated — requires emailing Actionstep's Global Support Team, a US$500 setup fee, and their own API review process.

See the dashboard in action

The real ZyncoAI dashboard interface, shown with clearly-labelled sample data.

Dashboard Overview

Consultations Booked

41

New Matters Screened

116

No-shows Today

0

Bookings Synced
Tomorrow, 9:00am — New consultation

Live AI call feed

LIVE
Incoming call
12m ago

Booked consultation — Tuesday 2:00pm

3m 12sBooked
Simulated preview — sample data

From signup to Ella answering calls

The real steps — nothing skipped, nothing sped up for the page.

  1. 1

    Sign up

    Create your account and verify your email address.

  2. 2

    Tell us about your business

    Business name, industry, hours and address — a short setup wizard.

  3. 3

    Add your staff

    Import or add the people whose calendars Ella will book against.

  4. 4

    Activate your voice line

    Click Activate — a real Australian phone number is purchased and configured for your business.

  5. 5

    Ella goes live

    The moment a real number is assigned, Ella starts answering. Automatic number purchase is usually immediate; on the rare occasion it needs a manual step on our side, we're notified automatically and follow up directly.

Built early, built honestly

Sydney-hosted database

Your business, appointment, and call records are stored in Australia (ap-southeast-2). Voice processing involves overseas AI providers, disclosed in full at /privacy#subprocessors.

AI disclosure by design

Every caller is told they're speaking with an AI, every time — not buried in fine print.

Privacy Act 1988 compliance

Real incident-response contact and consent tracking, not a badge we haven't earned.

PCI DSS compliant payments

Card payments are processed by Square, a PCI DSS compliant processor — your card details never touch our servers.

Transparent support access

A real, monitored inbox — support@zyncoai.com — not a chatbot wall.

First legal firms partner story coming soon

We're not going to invent one. This slot fills the day a real legal firms business gives us real numbers to share.

Frequently asked questions

No — Ella only handles intake, screening, and booking consultations. Legal advice is never given by the AI; anything substantive is routed to a solicitor.

Every plan includes the complete ZyncoAI platform — all features, all dashboards, all integrations. Plans differ only by minutes included.

Pricing varies by industry — select yours below.
Don’t see your industry?Contact us →

Starter

AUD $349/month

AUD $0.60 per extra minute · AUD $599 setup fee

  • 800 minutes/month
  • 1 location
  • Email support
Start free trial
Most popular

Growth

AUD $489/month

AUD $0.60 per extra minute · AUD $799 setup fee

  • 1,500 minutes/month
  • 1 location
  • Email support
Start free trial

Max

AUD $699/month

AUD $0.60 per extra minute · AUD $999 setup fee

  • 2,000 minutes/month
  • 1 location
  • Email support
Start free trial

Enterprise

Contact us

From AUD $1,399/month · AUD $2,499 setup fee

  • Unlimited minutes
  • 1 location
  • Email support
Contact sales

One-time setup fee (Law): Starter AUD $599 setup fee · Growth AUD $799 setup fee · Max AUD $999 setup fee · Enterprise AUD $2,499 setup fee

Add-ons available after you pick a plan.

Start your 7-day free trial

Plans from AUD $349/month · one-time setup fee (varies by plan) · no credit card required to start